CARMICHAEL INTERNATIONAL SERVICE
A Modernized Website Helps Customs Broker Meet Regulatory Requirements
The Carmichael International Service (CIS) is a full-service Customs Broker and Freight Forwarder with 50+ years of service. The brokerage offers a nationwide network of offices covering key ports throughout the United States.
- Services
- Build Development
- DevOps: Security Improvements
- Technologies
- .NET
- Redis
- AS400 web calls
- Unit test
The Challenge
The $24 billion customs broker industry faces challenges, from a continually evolving regulatory environment to integrating with various legacy solutions.
As a customs broker, Carmichael must meet regulatory compliance requirements to remain operational. However, their existing website and outdated systems suffered from performance issues, which could force them out of compliance and pose grave security risks.
Carmichael reached out to Oshyn to help them update their systems and refresh their website for the modern age.
The Solution
Oshyn implemented new features, including new dropdown menus on the website, to enhance the user experience. They also updated the backend code to fix existing bugs and implemented new unit tests to ensure faster bug detection and improved stability after updates.
Oshyn added new security checks and quality assurance processes to ensure Carmichael complied with regulatory standards. The Oshyn team integrated the updated website with the legacy backend AS/400 system, which was still needed for many of Carmichael’s business-critical applications. They also upgraded the documentation standards to ensure that the Carmichael team could more easily understand and maintain the codebase independently.
The Outcome
Oshyn successfully relaunched the Carmichael website with business feature improvements that kept the company compliant with industry standards. Additionally, thanks to the unit and regression testing provided by Oshyn, Carmichael now has a more reliable website with fewer bugs and a more positive user experience.
We’ve gotten excellent feedback on the website that has helped us win new business.
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